Multi-channel inbox

Every channel.One inbox.One AME.

Your customers message wherever they want — SMS, WhatsApp, Facebook Messenger, Instagram DM, web chat, email. AME replies in one place. You approve in two taps. Or flip her to autopilot and only step in when something needs a human.

Book a demo See the inbox in action

6 channels · 1 timeline per customer · You stay in control

Inbox

All (12) SMS WhatsApp Email Web chat

Sarah Jenkins WhatsApp Active

Hi, is the VW Golf still available?

Hi Sarah — yes, the 2021 Golf GTI is still here. £18,950. Want to come and see it?

Sat morning maybe? Around 11?

AME draft · ready to send

Yeah Saturday at 11 works for me — looking forward to it!

Six channels

Wherever they message, she's there.

Customers don't all use the same channel. Younger buyers want WhatsApp. Older ones still text. Some message your Facebook page. AME watches all of them.

SMS

Inbound + outbound on your dealership number via Twilio. Threading, recap, scheduling — all live.

Your WhatsApp Business number, integrated direct. AME replies as you. Photos, voice notes, the lot.

Facebook Messenger

Every DM to your dealership Facebook page lands in your AME inbox. No app switching.

Instagram DM

Captures and threads every customer DM from your IG business account.

Web chat

AME-powered chat widget on your dealership website. Drops new enquiries into the inbox in real-time.

Email

Connect your Gmail. AME drafts replies, you approve. Threading + recipient management handled automatically.

Draft mode or autopilot

You decide how much she does.

Some dealers love reading every reply before it goes out. Others want their evenings back. AME runs in two modes — flip per channel, or per customer.

Draft mode (recommended for week 1)AME drafts every reply. You approve in two taps. Edit if you want, send if you're happy. Builds trust fast.
Autopilot modeAME sends directly. She still pings you if a customer asks something she's not sure about, or if a deal is stuck.

See how the modes work

Draft mode

Sat morning maybe? Around 11?

AME draft · ready to send

Yeah Saturday at 11 works for me — looking forward to it!

Autopilot

AME is replying live. You'll get a notification only if something's flagged.

Auto-replied to 18 messages today (across SMS + WhatsApp + email)

One customer, one timeline

Every conversation tied to a customer.

A customer who texts on Monday, WhatsApps on Tuesday, and emails on Wednesday is one human — not three. AME stitches them together. Every message, every call, every test drive in one place.

Mark Patel

Test drive booked

Facebook Messenger DM"Is the Audi Q5 still available?"

3 days ago

AME replied"Yes — 2019 Q5 S Line, £18,400. Want to come see it?"

3 days ago

Phone call · 4m 12sBooked test drive Saturday 11am

2 days ago

SMS recap sentAddress + confirmation

2 days ago

Email"Can I get finance illustration for £4k deposit?"

Yesterday

WhatsApp"Thanks, see you Sat"

Today

Inbox FAQ

Common inbox questions.

Can AME really sound like me?

Yes. In the first week we train her on your existing replies — your tone, your phrasings, your typical close. She'll feel like you wrote it. You correct any drafts that miss, she learns from each correction.

What if I want to take over a conversation?

Tap "Send manually" on any draft, or just open the conversation and type your own reply. AME steps back the moment you take over. She watches and resumes when you're done if you want.

Does she work in WhatsApp Business or regular WhatsApp?

WhatsApp Business. We help you set up the account in the first week.

What about Instagram comments — does she handle those?

Direct messages yes, public comments no (yet — on the roadmap).

Can I have different reply styles for different channels?

Yes. You can configure tone separately for SMS vs WhatsApp vs email vs web chat. Most dealers leave it identical.

What if she gets it wrong?

Every reply is logged with the AI activity history. If she sends something off-base, you can roll back, edit the draft post-hoc, or correct her training. It's all transparent.

See the inbox

One inbox. Six channels. Zero missed messages.

15-minute demo. We load your real customer list. You see exactly how AME would respond.

Book a 15-min demo See pricing