Aftersales & lifecycle

She remembersevery customerlong after the sale.

Day 7 settle-in. Day 30 review request. MOT reminders 30 days out. Anniversary nudges. Finance refresh prompts. AME runs your aftersales lifecycle on autopilot — in your voice, signed off in your name. Repeat customers, no extra effort.

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6 lifecycle automations · Average +17% repeat-customer rate · Logged + transparent
Aftersales — last 30 days Riverside Motors
Touches sent
43
▲ 18%
Reply rate
62%
▲ 9 pts
Reviews left
11
▲ 4
Repeat sales
3
— flat
Flow Sent Replies Notes
Day 7 check-in 12 8 2 referrals captured
Day 30 review request 9 6 ★ 4.9 avg
MOT reminder (30d out) 18 5 £2,400 service revenue
Anniversary nudge 4 2 1 new sale lead
Finance refresh 0 — scheduled May 30
Six automations

Set up once. Runs forever.

AME runs each of these on a schedule, in your voice. You approve the templates once in onboarding. After that, she just runs them — and tells you when something needs your attention.

Day 7

Settle-in check-in.

AME asks how the car's running, captures any niggles, offers a free tweak appointment if needed. Builds the relationship early.

"Hi Mark, hope the Q5 is treating you well. Anything we can sort for you this week?"
Day 30

Review request.

AME asks for a Google or Facebook review. Personal, not pushy. Conversion is way higher than a generic email blast.

"Hi Mark, big favour — would you leave us a quick Google review? Two minutes, makes a huge difference to a small dealer like us."
30 days before MOT

MOT reminder.

30 days before the MOT runs out, AME nudges the customer and offers to book the slot. Most reply yes.

"Hi Mark, your Q5's MOT is due 28 June. Want me to book you in here next week? £45 with us."
1-year anniversary

Anniversary nudge.

A year after the sale, AME asks how they're getting on and floats a part-ex if they're thinking about an upgrade. Soft, no pressure.

"Hi Mark, can't believe it's been a year since you drove the Q5 off the forecourt. Anything we can do for you this year?"
Finance-deal halfway

Finance refresh.

When a customer is halfway through their finance term, AME flags an opportunity to refinance or part-ex. Captures recovered margin most dealers miss.

"Hi Mark, you're halfway through your finance on the Q5 — fancy a chat about your options?"
6-month service

Service reminder.

6 months after the sale (or after the last service), AME prompts the customer to book a service. Recurring revenue, automated.

"Hi Mark, the Q5 is due a service if you fancy popping in. We have slots next week."
Your voice, your name

Customer never knows it's automated.

Every aftersales message goes out in your dealership name, signed by you. AME drafts in your tone — we tune her with you in the first week. Customers reply to a thread that feels like a personal text from the owner.

  • Signed in your dealership name, never AME's
  • Tone matches your existing customer messages
  • Customer replies thread to YOU + AME (you can take over any time)
  • You can preview + edit any flow before it goes live
See how voice tuning works
Tone & voice settings
Tone Warm + casual
Sign-off "Cheers, [your name]"
Emoji use Light (occasional)
Preview
Hi Mark — just checking in on the Q5! Hope she's running sweet. Anything you need from us? Cheers, Ash
Transparent + measured

Every nudge logged. Every reply tracked.

You see what went out. You see who replied. You see what turned into a service booking, a part-ex, a repeat sale. Aftersales finally has numbers attached.

Every touch.
Logged on the customer card

Every Day 7 check-in, Day 30 review, MOT reminder, anniversary nudge — timestamped, channel-attributed, on the customer timeline. You see exactly what went out and when.

Every reply.
Captured + threaded back

When the customer replies, AME drops it on the same thread, tags the sentiment, and pings you if it needs a human. No reply gets lost in a separate channel.

Every outcome.
Service · part-ex · repeat sale tracked

The Day 30 review that turned into a Google review. The MOT reminder that became a service booking. The anniversary nudge that became a part-ex. Aftersales attribution, by touch.

Aftersales FAQ

Aftersales questions, answered.

Will customers feel spammed?
No — touches are spaced months apart, personalised, and sent in your tone. Each one offers something useful (a service slot, an MOT booking, a part-ex). Reply rate is over 60% precisely because they don't feel like marketing.
Can I pause a flow for a specific customer?
Yes. One-click pause on any customer card. Any customer who replies with "stop" or similar is auto-paused too — handled transparently.
Do I have to write the templates?
No. We give you starting templates that work, you edit them in onboarding to match your voice, then they run. Tweak any time.
What about GDPR?
All aftersales messaging respects UK GDPR consent rules. Every customer can opt out with one tap. Audit log + deletion-on-request handled automatically.
Can I see who hasn't replied?
Yes. Aftersales view shows reply status on every touch. Filter "not yet replied" if you want to call them personally.
Turn one-off sales into repeat customers

She doesn't forget. So you don't lose.

15-minute demo. We show you AME's aftersales flows running on real customer scenarios.

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